Shipping Policy

To work out shipping fees:

  1. Click desired products into shopping cart.
  2. Click shopping cart through to the checkout page.
  3. Fill in delivery details.
  4. The system will calculate the variables (order weight, distance to destination, delivery option) and give you a total cost.

Orders are typically processed within 48 hours of payment receipt. Door to door shipping typically happens overnight. Both these time tables are  best effort estimates only and open to variables, NOT GUARANTEES. We always try our best to fulfill orders in a timely fashion. If there is any urgency please use the expedited option which we try and fulfill overnight. 

We reserve the right to use economy shipping where necessary

Most items are hand made and takes time to produce. Occasional product back-order may delay your order for a few extra days. Please note whether your product warned of a lead time. Patience is appreciated.

Products which typically hold a lead time:

    • All Tek kits,
    • Premixed agar petri dishes,
    • Mono tub,
    • Still Air box.

We will do our best to inform you if your order is expected to be delayed longer than 10 business days.

Local South African Shipments go out on:

  • Mondays,
  • Tuesdays,
  • Wednesdays,

only due to the perishable nature of items and in order to uphold our viability guarantee.

We have provided an expedited option should you require your order to be shipped overnight during the other business days, courier cut-off 12h00. Again a best effort service open to variables.

International orders are shipped on Mondays only for the same reasons as above.

Our bots send out tracking notification emails once your order has been issued a tracking number, please be sure to check your junk mail folder before asking us for your tracking status.

We deal with multiple orders at any given time, please take this into consideration. 



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